Privacy Policy

Privacy Policy

Please take the time to read through this information carefully.

Introduction

Healing Hands Massage is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, visit our website https://www.healinghandsmassage.london, and interact with us through other channels, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect
We collect various types of personal information to provide and improve our services:
• Contact Information: Name, phone number, email address, and postal address.
• Service Details: Information about the massage services you book or inquire about, including your preferences and any relevant health information you choose to share.
• Payment Information: Details necessary to process payments, such as credit card information, though this is typically handled by secure third-party payment processors.
• Usage Data: Information about your interactions with our website, including IP address, browser type, pages viewed, and other analytics data.
• Marketing Preferences: Your preferences in receiving marketing communications and related information.

2. How We Use Your Information
We use your personal information for the following purposes:
• To Provide Services: To schedule, confirm, and provide massage services based on your preferences and health information.
• To Process Payments: To process payments for services rendered.
• To Communicate: To contact you regarding appointments, service updates, and respond to inquiries.
• To Improve Our Services: To analyse usage patterns and improve our website and services.
• Marketing: To send you marketing materials and special offers if you have opted in to receive such communications.
3. Legal Basis for Processing
Under GDPR, we must have a legal basis to process your personal data. The legal bases we rely on include:

Consent: When you have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications).
Contract: Processing your data to fulfill our contractual obligations to provide services to you.
Legitimate Interests: For our legitimate interests in running our business, such as improving our services and understanding client needs, except where overridden by your rights and interests.
Legal Obligations: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure
We may share your personal data with the following parties:

Service Providers: Third-party service providers who assist in processing payments, sending communications, or providing other services essential to our business operations.
Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, we may disclose information to government or law enforcement officials.
Business Transfers: In the event of a merger, sale, or transfer of some or all of our business assets, your personal data may be transferred as part of that transaction.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. After this period, your personal data will be securely deleted or anonymized.

6. Your Rights
Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request access to your personal data and obtain a copy.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request to restrict the processing of your personal data in certain situations.
Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format or have it transferred to another organization.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent where we are relying on it for processing.
To exercise any of these rights, please contact us at [your email address] or [your postal address]. We may request specific information to confirm your identity and ensure your right to access your data.

7. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyse usage patterns. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review this policy periodically.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.